For the Traveler

Travel programs are made up of travelers. For your travelers, it’s made up of the time they’re spending away from home. When your company, or TMC, isn’t focused on the traveler experience, it shows.

That’s why, as we work to help our clients improve their program efficiencies and meet budgetary goals, we’re also making sure we never lose sight of the experience their travelers have when working with our agents and systems.

Happy travelers make for happy programs.  

And vice versa.

Better Booking Options

Full integration of all our systems and platforms ensures that your travelers are getting the best available rate while recognizing your preferred vendors and company travel policy, regardless of whether they book by phone, email, our Gant Gateway portal, or directly through the booking platform.
Our omni-channel platform utilizes travel profile information to seamlessly collect frequent traveler and loyalty program points from vendors where users have entered their membership numbers.
Gant Interactive Assistant™ (GIA) functions within our email support systems to streamline the travel booking experience even further. She is backed by our full-service agent team to help business travelers automate reservations and focus on the trip itself.

Better Support

Our agent team is available to your travelers all day, every day.
No additional surcharge for questions or modifications. Our agent team can even assist with questions concerning service features, navigating our platforms, and your company’s travel policy.
Our average hold times are generally around one minute and our automation offers travelers with a longer-than-usual wait the ability to hang-up and receive a live-agent callback without losing their place in line.
We leverage AI-driven Voice of the Customer software to identify trends, sentiments, and opportunities to improve.

Our AI traveler support tool, Email Buddy, allows our agent team to operate with 17% faster email response times and 100% grammatical accuracy.
We provide timely travel notifications and alerts to keep travelers informed about their upcoming flight(s). Travelers can choose to receive messages through text or email (or both).
We offer a single support solution that meets the demands of a global travel program.

Better Training

We host a monthly training webinar for travelers on booking with us and using available mobile applications. They’ll also be able to gain business travel insights through various tips-and-tricks from our own Road Warriors.

We provide your team with ongoing help and reference materials through our Gant Gateway with an interactive training guide, accessible 24/7, that includes quick-guides, how-to videos, and answers to many of the questions we get asked the most.

Let’s build your better travel program — with your travelers at the center.